hometour360°™ Frequently Asked Questions

1. What is a Full-Service hometour360º™ virtual tour?
   A full-service hometour360º™ virtual tour is a complete end-to-end solution which provides the capture, process, technology, hosting, and distribution of virtual tours. Full-Service hometour360º™ tours are offered by Image Setters, a local Authorized Service Provider, and other ASPs. These Service Providers (or photographers) handle the complete coordination of your hometour360º™ virtual tours from order to billing to distribution. One simple call does it all...928-764-1481
    
2. What features are included in a Full-Service hometour360º™ virtual tour?
   The following features are included in the Full-Service hometour360º™:
   • A fully coordinated tour from order to distribution
   • World-class, established and proven 360x360 iPIX® patented technology or a flexible panoramic technology
   • Desktop Tour and Send-to-a-Friend features
   • Find Out More lead generation and tracking tool
   • Web hosting for one year or the life of the listing
   • Distribution via the Homestore Distribution Network™ (except Homebuilder.com or Homestore.com's Apartments & Rentals channel)
   • Distribution via REALTOR.com®, the official site of the National Association of REALTORS®

   Note that the feature set varies slightly for Full-Service hometour360º™ product sold to new home builders or apartment managers and owners. Importantly, it does not automatically include distribution via the Homestore Distribution Network™ or distribution on REALTOR.com®. Contact your Homestore service team for more details if necessary.
    

3. What if I have questions about an existing virtual tour?
   If you have a specific question about the processing or posting of a hometour360º™ virtual tour, please call us at 928-764-1481 or questions about virtual tours processed or posted for New Home Builders and managers, please call 866-845-0625. For questions about virtual tours processed or posted for Apartment owners or managers, please call
   866-845-0625.
    
4. How are hometour360°™ virtual tours different than other virtual tours?
   There are a number of differences and benefits with the hometour360º™ virtual tour solution that are not available with other virtual tour products including:
   • Quality, established iPIX® 360x360, immersive tour technology.
   • Desktop Tour - The ability to download the tour to your desktop or floppy disk so you don't have to be online to view the tour. Great for listing presentations!
   • Send-to-a-Friend - Increase the way to reach homebuyers with an online email of the tour.
   • Find Out More - Consumers can email REALTORS® directly from the virtual tour. This has generated thousands of direct email leads per month!
   • Distribution via the Homestore Distribution Network™, the largest network of real estate Web sites including national, franchise, broker, MLS, and local sites. Choose to promote your tours nationally, regionally, locally or all of the above. (Based on where your listings are placed.)
   • REALTOR.com®. Make sure your listings are on the #1 real estate Web site. Hundreds of millions of properties are viewed every month on REALTOR.com® with more than 1.7 million property listings and 3.2 million monthly viewers.
      
5. What is the difference between the 360x360 immersive hometour360º™ virtual tour and a panoramic virtual tour?
   • The "immersive" iPIX® technology provides a complete 360 x 360 degree view of the property with the ability for the viewer to pan up and down and right to left to view the full image. The patented technology ensures that potential buyers will see as much of the property as possible.
   • "Panoramic" technology provides a customer a full 360-degree view of the home or to create partial panoramas of the images from 60-degree rotations to 360-degree lateral rotations.
6. What is Homestore's relationship with iPIX®?
   iPIX® is an important and valued strategic Homestore partner. Homestore continues to offer patented 360x360 immersive imaging technology exclusively in the residential real estate market as well as to homebuilders and REITs. Homestore has licensed the IPIX® technology and ImageSetters will continue to offer this world-class solution.
    
7. Will my hometour360°™ appear on REALTOR.com®?
   All hometour360°™ tours for resale homes are integrated automatically with the appropriate property listing on REALTOR.com® and into the Homestore Distribution Network™ (HDN). Depending upon where your listing is placed, you can choose to have your hometour360º™ tour automatically distributed to a number of other national, broker, MLS, and local real estate Web sites. You can promote your tours nationally, regionally, locally, or all of the above. hometour360™ tours purchased by New Home Builders directly from Homestore sales staff will be distributed on Homebuilder.com.
    
8. How do I get my tour posted to my Web site, to my broker's Web site, to REALTOR.com® or elsewhere?
   You will receive a link to your virtual tour that you or your webmaster can post on the Web site of your choice.
    
9. How long will my virtual tour be on REALTOR.com®?
   Tours remain on REALTOR.com® for the lesser of one year or the life of the listing. New Home tours remain on Homebuilder.com for one year. Additional months of distribution may be purchased by the new homebuilder for a small fee.
    
10. Can I purchase non-hometour360°™ tours and post them onto REALTOR.com®?
    Yes. Customers can work with Service Providers that participate in the PicturePath™ program. Such providers, referred to as "Distribution Partners," or "Picture Path Partners" offer alternative virtual tour technologies that are supported technically and that are compatible with the REALTOR.com® Web site. REALTORS® working with Distribution Partners receive a number of the benefits available to hometour360°™ customers including integration of their tours to the Homestore Distribution Network. hometour360°™ customers will receive more benefits, including more lead generation features, enhanced branding and other services designed to allow the customer to market the home as effectively as possible. To locate an alternate provider in your area, visit: http://imaging.homestore.com/index.jsp  New Home builder customers may also post non-hometour360°™ tours on Homebuilder.com, but for a small fee. Contact your Homestore sales representative for more details.
     
11. Can I purchase non-hometour360°™ tours and post them onto REALTOR.com®
    if the company doesn't participate in PicturePath™?
    No. Although customers can purchase virtual tour solutions from companies that do not participate in the PicturePath™ program or that do not use hometour360°™ technology, such tours will not be integrated automatically on REALTOR.com®. As a result, such tours will receive less visibility than other tours, generate fewer leads for agents and likely result in a lower quality consumer experience.
     
12. Who should I call if I have a concern about ImageSetters?
    If you have an issue that has not been handled to your satisfaction, please contact a Homestore Regional Sales Manager or the Homestore Customer Care Center via:
    Email: vtsupport@homestore.com or Phone: 877-353-4749.

    Call Local Authorized Homestore  Picture-Path Representative: 928-486-4848
     

    ORDER YOUR TOUR NOW!

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